Legal Helix

Terms and Conditions

Welcome HELIX BODY JEWELRY, thank you for your interest in our site , along with our related websites, social networks, mobile site and other services provided by us. These Terms of Service are a legally binding contract between you and HELIX BODY JEWELRY regarding the use of our website constituted under Colombian laws, whose main activity is to allow the display and marketing of products for online purchase by consumers.

By visiting , you are accepting and consenting to our terms and conditions, as well as our personal data processing policy, which correspond to the general conditions that will govern the transactions carried out on our website. HELIX BODY JEWELRY may autonomously modify these Terms and Conditions of use of the Platform in formal, procedural or substantial aspects at any time, which will be updated and made available to Consumers on the Platform and will be applicable from the moment of your publication on this website, for this reason you must read our data processing policy, as well as these general conditions every time you visit our site and/or carry out a transaction with us by this means.

In particular, we draw your attention to our policies relating to the terms of purchase and our personal data processing policy. If you are under 18 years of age, you must inform your parents or guardians about the personal data processing policy of and the registration and use of this site or any of its services must be carried out by your representative. who, in accordance with the legal regime, is obliged to take into account your opinion prior to granting your authorization and in general regarding any processing that is given to your data.

Please read the following terms of service, if you do not agree with any of the sections presented here you must stop using the site immediately:

Acceptance of terms and conditions

By accessing, browsing and purchasing the website, you accept and are subject to these Conditions, and all applicable laws will govern and be interpreted in accordance with Colombian laws.


PURCHASE CONDITIONS : HELIX BODY JEWELRY We maintain a stock of each of our products and their availability will be indicated on each product through the possibility of selecting the reference, color and measurement. Under no circumstances will HELIX BODY JEWELRY intentionally offer more units for sale than it has available.

HELIX BODY JEWELRY, in cases that are difficult to control such as human errors or incidents in computer systems, where the quantity in available inventory differs from the order placed, HELIX BODY JEWELRY will inform the Client via email or WhatsApp of the total or partial cancellation of their order. so that you can select new items for your order or if the Customer requests a refund, this will be done in accordance with the provisions of “RETURNS”.

Purchases can be made at any time and day of the week. The website is active 24 hours a day, 7 days a week. If the order is placed after 3:00 pm or on Saturdays, Sundays and holidays, it will be processed the business day following its placement.

PRICES: All product prices published on are expressed in Colombian pesos and correspond to the unit price and any other taxes that may apply. They do not include additional shipping costs or any other additional costs. HELIX BODY JEWELRY reserves the right to determine the price of the products and make changes to them without prior notice, but the price applicable to your order will be the price published at the time you make the transaction and your order is accepted. and its payment. We do not offer a price adjustment on items purchased whose price has been temporarily reduced after your transaction, once an item has been purchased at a discounted or undiscounted sale price there will be no change in price or refund. of the difference between the price paid and the new one that would have been published after payment.

Additional costs, such as shipping (detailed in “Shipping Method”) that are caused by the purchase, will be indicated and reported in the Order Form, prior to acceptance of the Order Form.

CROSSED OUT PRICES: When the Portal shows a crossed out price on the products and in its place another sales price is indicated, said crossed out price corresponds to the price that the product previously had, and the price that is not crossed out corresponds to the new price. which the Client must pay. The crossed out price will always be higher than the new one offered by HELIX BODY JEWELRY, and if this is not the case, the Client will only be obliged to pay the lower of the two indicated prices. The crossed-out price is published so that the Client can evidence the decrease in the initial sale price of the products.

HELIX BODY JEWELRY may make promotional offers with different characteristics, dynamics and prices without these being applicable to all buyers. In any case, in the publication of such offers, the conditions of time, manner and place to be able to access them will be published.

ORDER CONFIRMATION: All orders placed on our website and social networks are confirmed by our dispatch team through WHATSAPP in order to verify the products, measurements and quantities and if you do not have WhatsApp Send the confirmation to the email registered in the order.

Payment methods

Once the order is confirmed, it will be automatically redirected to the EPAYCO or ADDI payment gateway. There you must follow the corresponding payment process. HELIX BODY JEWELRY does not store customer financial information.

Payment methods Payment will be made solely and exclusively by the following means:

Payment gateway: Payments will be processed through Epayco, an external service contracted by HELIX BODY JEWELRY that has the DSS Level 1 and PCI transactional processing technological infrastructure, so that the payment information remains secure. At the time of proceeding with the payment, the client declares that he understands and accepts that in the event that he uses the Eapyco and Addi payment gateway, the general terms and conditions of use for buyers will apply, which can be validated directly on the Epayco page https: // and Addi .

Use restrictions and intellectual property

By entering the website you acknowledge and accept that all copyrights, section designs, graphics, visual interfaces, product designs, site appearance, trademark, graphic content and all other intellectual property rights and materials relating to the content as described herein, compilation, information, data, including all html code that makes navigation through the site possible, the source code and all other elements that make up the site must remain at all times on and are the property of HELIX BODY JEWELRY. You are permitted to use the content only as expressly authorized by HELIX BODY JEWELRY in its policies, terms and conditions; Any reproduction, copying or distribution of the aforementioned content is prohibited and may result in civil and criminal penalties.

Privacy Policy

This Privacy Policy establishes the terms in which Helix Body Jewelry uses and protects the information that is provided by its users when using its website. This company is committed to the security of its users' data. Throughout the purchasing process at we will request some personal information from our customers. In compliance with Law 1581 of 2012 “Personal Data Protection Law” and Decree 1377 of 2013, HELIX BODY JEWELRY informs that it is responsible for the administration of said data. When we ask you to fill out personal information fields with which you can be identified, we do so ensuring that it will only be used in accordance with the terms of this document.

This Privacy Policy may change over time or be updated, so we recommend and emphasize that you continually review this page to ensure that you agree to such changes.

Information that is collected

We will use the information submitted by our customers to process and deliver orders, send notifications about order status, and to send information that may be useful to our customers or that they have specifically requested, including information about our products, services and offers, unless they inform us that they object to being contacted for these purposes.

Our website may collect personal information such as: Name, contact information such as your email address and demographic information. Likewise, when necessary, specific information may be required to process an order or make a delivery or billing.

Use of collected information

Our website uses the information in order to provide the best possible service, particularly to maintain a record of users, orders if applicable, and improve our products and services. Emails may be sent periodically through our site with special offers, new products and other advertising information that we consider relevant to you or that may provide you with some benefit, these emails will be sent to the address you provide and may be canceled. whenever.

Subject to obtaining your knowledge, we may contact you by WHATSAPP, SMS text message, email, direct mail or by telephone. If you do not wish to receive communications through any or all of these channels, you can notify us at any time by email, by phone +57-3147403150 and you will stop receiving said communications.

Helix Body Jewelry is highly committed to fulfilling its commitment to keeping your information secure. We use the most advanced systems and constantly update them to ensure that there is no unauthorized access.

Third parties

We may share your data with third parties to help us with any of the functions mentioned in our Privacy Policy. For example, we may use third parties to assist us with delivering product promotions, collecting payments, transporting products, or managing customer service systems. We may exchange information with third parties for fraud protection and risk reduction purposes. Third parties must agree to maintain the privacy policies of this document for the management of your data.

Payment information

Payments made through the Website will be processed through the EPAYCO and Addi payment gateway. Only your information should be provided on our site. Such information must be accurate and truthful and must be kept up to date.
Our e-commerce technology platform and our payment partners Epayco have PCI, DSS certification, PCI DSS Level 1 transactional processing certification, for the secure handling of credit card information. While we cannot guarantee 100% security, these systems have proven to be effective in handling classified information and will make it difficult for a hacker to decrypt your data.

Data processing, use and collection policy

This personal data processing policy is prepared in accordance with the provisions of Law 1581 of 2012 regulated by Decree 1377 of 2013, and other complementary provisions, which will be applied by HELIX BODY JEWELRY in relation to the processing of personal data.

In this policy, HELIX BODY JEWELRY establishes the necessary guidelines to protect the Personal Data of the Owners, as well as the purpose of collecting the information, establishes the criteria for the collection, storage, use and deletion of the owners' data, their rights, the obligations of HELIX BODY JEWELRY as responsible, the channels for handling queries and complaints, the procedures for handling them, and the validity of the databases.

● Authorization: prior, express and informed consent of the owner to carry out the processing of personal data.
● Database (BB.DD): organized set of personal data that is subject to processing.
● Personal data: any information linked or that can be associated with one or more specific or determinable natural persons.
● Owner: natural person whose personal data is processed.
● Data processor: natural or legal person, public or private, who, by themselves or in association with others, processes personal data, on behalf of the data controller.
● Data controller: natural or legal person, public or private, who alone or in association with others, decides on the database and/or the processing of data.

● Principle of legality regarding data processing: the processing of personal data is a regulated activity that must be subject to the provisions of Law 1581 of 2012 and other provisions that develop it.
● Security principle: the information subject to Treatment by the Data Controller or Data Processor referred to in Law 1581 of 2012 must be handled with the technical, human and administrative measures that are necessary to provide security to the records, avoiding its adulteration, loss, unauthorized or fraudulent consultation, use or access.
● Principle of purpose: the Processing of personal data obeys a legitimate purpose in accordance with the Constitution and Law 1581 of 2012, which must be informed to the Owner.
● Principle of freedom: Treatment can only be carried out with the prior, express and informed consent of the Owner. Personal data may not be obtained or disclosed without prior authorization, or in the absence of a legal or judicial mandate that requires consent.
● Principle of truthfulness or quality: the information subject to processing must be truthful, complete, exact, verifiable and understandable. The Processing of partial, incomplete, fragmented or misleading data is prohibited.
● Principle of transparency: in the Treatment, the right of the Owner to obtain from the Data Controller or the Data Processor, at any time and without restrictions, information about the existence of data that concerns him or her must be guaranteed.
● Principle of restricted access and circulation: Treatment is subject to the limits derived from the nature of the personal data, the provisions of this law and the Constitution. In this sense, the Treatment can only be carried out by people authorized by the Owner and/or by the people provided for in Law 1581 of 2012.
● Principle of confidentiality: all persons involved in the Processing of personal data that are not public in nature are obliged to guarantee the confidentiality of the information, even after their relationship with any of the tasks included in the Processing has ended, and may only supply or communicate personal data when this corresponds to the development of the activities authorized in Law 1581 of 2012 and in the terms thereof.

● Company name: HELIX BODY JEWELRY
● Address: Kilometer 26 via Girardota - Guarne
● City: Girardota - Colombia
● Email:
● Telephone: +57 3147403150

We use the personal information that you provide to us for purposes including, but not limited to:
● We use your email address to help you create, manage and maintain an account on our Services, to communicate with you, provide you with updates or information you request, respond to comments and questions.
● We use your email address and phone number to send you security alerts, shipping notifications and other administrative messages and to provide customer support.
● Fill orders for products, services or information
● Track and confirm orders online
● Deliver products
● Manage any loyalty or fidelity program
● Provide customer service, respond to requests, complaints or claims.
● Manage giveaways, promotions or surveys.
● Offer new products and services.
● Improve the effectiveness of our web portal, our marketing efforts and our services and offers.
● Conduct research and analysis for commercial purposes.
● Evaluate the quality of our products and carry out studies on consumer habits, preference, purchase interest, product testing, concept, service evaluation, satisfaction and others related to our products.
● Send marketing communications, offers or promotions.
● Control and prevent fraud in all its forms.
● To monitor and analyze trends, usage and activities, and improve our Services and product offerings;
● To facilitate transactions and payments;
● To record purchases you have made through our Services.
● Eventually, queries may be made in external databases to guarantee the reliability and conformity of the information that the client provides.
● Control and prevent fraud in all its forms.
If you provide us with information about other people, or if other people give us information about you, we will only use that information for the specific reason for which it was provided. Some examples include providing an address for shipping advertising, purchases sent to an address other than the buyer's as a gift, gift list.

● registration and profile information: When you create an account or place an order, we ask for your first name, last name, email address, WhatsApp or phone number, ID number, payment information, shipping and billing address, neighborhood , city and department where you reside, demographic information may eventually be requested.
● Payment Information: When you make a purchase, depending on the payment option chosen, we may use a third-party service provider to handle payments for us so we only receive approval or rejection information for your payment. Payments made through the site will be processed by our payment gateway Epayco and Addi. only your information should be provided on our site. Such information must be accurate and truthful and must be kept up to date.
Our e-commerce technology platform and our payment partners Epayco have PCI, DSS certification, PCI DSS Level 1 transactional processing certification, for the secure handling of credit card information.
● COMMUNICATIONS: All our orders are confirmed via WhatsApp where we establish direct contact with our customers and we can receive additional information about you. For example, change of product, change of measurements, additions to the order, modification of address, telephone number and data that are necessary to successfully complete the provision of the service.
● Location Information: When you use our Services, we receive your precise location information. We also infer your more general location information (for example, your IP address may indicate your more general geographic region).
● Device information: We receive information about the device and software you use to access our Services, including Internet Protocol (IP) address, web browser type, operating system version, carrier, and device. manufacturer, app installs, device identifiers, mobile advertising identifiers, and push notification tokens.
● usage information: To help us understand how you use our services and help us improve them, we automatically receive information about your interactions with our Services, such as the pages or other content you view, the searches you perform, the purchases you make, and the dates and hours. of your visits.
● User Feedback: We receive information about ratings and comments that you post when you use our Services.
● Information from Third Party Services: If you choose to link our Services to a third party account, we may receive information about you, including your profile information, and your use of the third party account. If you want to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn your options, for example, to log in to our site, you can choose whether to do so with your Google or Facebook account.

According to Law 1581 of 2012, sensitive personal data are “those that affect the privacy of the Owner or whose improper use may generate discrimination, such as those that reveal racial or ethnic origin, political orientation, religious or philosophical convictions, membership in unions, social organizations, human rights organizations or that promote the interests of any political party or that guarantee the rights and guarantees of opposition political parties as well as data related to health, sexual life and biometric data.” Within them, the data of minors is also recognized.
HELIX BODY JEWELRY must process data of this nature, in the development of relationships with its employees and/or candidates in selection processes, especially those related to health, and eventually biometric data in the implementation of security measures in security systems. access control to its facilities or to some physical spaces, in any case in the processing of said data special security measures will be adopted, and in any case when authorization for the processing of sensitive data is to be requested, the owner will be warned of the purposes. for which they will be processed and they will be informed that they have the right to refrain from answering questions about sensitive data or about data of children and adolescents.

HELIX BODY JEWELRY tries in the development of its economic activity not to collect information from minors. If you are under 18 years of age, your data may only be entered into our databases with the express consent of the legal representative of the minor or tutor.
Without prejudice to the above and in the event that data is provided to us by minors, said data will be subject to the rules indicated below.
Special requirements for the processing of personal data of children and adolescents.
The Processing of personal data of children and adolescents is prohibited, except when it involves data of a public nature, in accordance with the provisions of article 7 of Law 1581 of 2012 and when said Processing complies with the following parameters and requirements:

For the processing of personal data by HELIX BODY JEWELRY, the prior, informed and express authorization of the Owner is required, which will be obtained by any verbal means (leaving its record), written, physical or electronic that may be the subject of consultation. later; without prejudice to the exceptions provided for by law, it being understood in any case that this authorization is given when registering in our offices or on the website and accepting the collection and processing of data. HELIX BODY JEWELRY will retain proof of such authorizations in an appropriate manner, respecting the principles of confidentiality and privacy of information.
Any changes to these policies or the way we use your Personal Information will be announced and published by notice prior to the application of the new conditions, and all modified terms will automatically take effect five (5) days after the appearance of a notice on our website.

X. cases in which Helix Body Jewelry does not require authorization for the processing of the data, or for the delivery of the data in its possession

XI. DATA SECURITY: We use certain organizational security measures, physical techniques that are designed to ensure the integrity and security of the personal information we process. We take steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure and we cannot guarantee the security of the information you provide to us, we will do everything possible and within our power to ensure that the information you provide to us is under our domain and control. avoiding its alteration, loss, consultation, unauthorized or fraudulent use or access.

XII. VALIDITY OF THE POLICY: This Policy comes into effect on April 20, 2020.
The Personal Data provided will be kept as long as its deletion is not requested by the interested party (unless it is requested and there is a legal duty to preserve it). The HELIX BODY JEWELRY databases will have an indefinite period of validity since their processing will be necessary as long as HELIX BODY JEWELRY subsists and the development of its corporate purpose, in any case this term will not be less than (50) years. This version of this policy is effective from the date of its publication, which completely replaces any previous provision or data processing policy, and will be in force indefinitely and for as long as HELIX BODY JEWELRY carries out the activities described. in it and they correspond to the processing purposes that inspired this policy.
Any modification made to this policy will be published in the same form as the initial policy.

XIII. RIGHTS OF THE OWNERS: The owners of personal data have the following rights:
d. Know, update and rectify your personal data in front of those responsible or in charge of the treatment, in the case of HELIX BODY JEWELRY. This right may be exercised, among others, against partial, inaccurate, incomplete, divided, misleading data, or those whose processing is expressly prohibited or has not been authorized.
and. Request proof of authorization granted to the person responsible for treatment, except when it is expressly excepted as a requirement for treatment, in accordance with the provisions of article 10 of Law 1581 of 2012.
F. Be informed by the person responsible or in charge of the treatment, upon request, regarding the use that has been given to your personal data.
g. Submit complaints to the Superintendency of Industry and Commerce for violations of the provisions of this Policy and the regulations that regulate it.
h. Voluntarily revoke the authorization and/or request the deletion of the data when the processing does not respect constitutional and legal principles, rights and guarantees. The revocation and/or deletion will proceed when the Superintendency of Industry and Commerce has determined that in the processing the person responsible or in charge has engaged in conduct contrary to the Constitution and the Law.
Yo. Access free of charge to your personal data that has been processed.

XIV. PROCEDURE FOR EXERCISE OF RIGHT BY THE OWNERS: The owners of personal data must direct their queries, requests or complaints to the email:
j. Queries: HELIX BODY JEWELRY must respond to queries within a period of ten (10) business days from the date it was received. When it is not possible to meet this time, the interested party must be informed, expressing the reasons for the delay and the date on which the query will be answered within a period of no more than five (5) days.
k. Claims: The owner or successor in title who considers that the information contained in a database must be corrected, updated or deleted, or when they notice the alleged breach of any of the duties contained in the law or in this policy, may present a claim to HELIX BODY JEWELRY, which will be processed under the following rules:
● The claim will be made by request addressed to the person responsible or in charge of the treatment, to the email with the identification of the owner, the description of the facts that give rise to the claim, the address, and accompanying the documents that are desired. enforce.
● If the claim is incomplete, HELIX BODY JEWELRY will require the interested party to correct the deficiencies within five (5) days following receipt of the claim.
● After two (2) months from the date of the request, without the applicant presenting the required information, it will be understood that the claim has been abandoned.
● The maximum term to address the claim will be fifteen (15) business days counted from the day following the date of receipt. When it is not possible to address the claim within said term, the interested party will be informed of the reasons for the delay and the date on which their claim will be addressed, which in no case may exceed eight (8) business days following the expiration of the first term.
● The owner or successor in title may file a complaint with the Superintendence of Industry and Commerce, once the consultation or claim process has been exhausted before the person responsible or in charge of the treatment without having had a satisfactory response to their request.
l. Revocation of authorization and/or deletion of data: Owners may at any time request HELIX BODY JEWELRY to delete their personal data and/or revoke the authorization granted for their processing, by submitting a claim, in accordance with the provisions of article 15 of Law 1581 of 2012, Decree 1377 of 2013 and the procedure indicated in this policy. Said revocation may be requested by the owner or successor in title to the email . If the respective legal term expires, HELIX BODY JEWELRY has not deleted the personal data, the owner will have the right to request the Superintendence of Industry and Commerce to order the revocation of the authorization and/or the deletion of the personal data. However The above, personal data must be preserved when required to comply with a legal or contractual obligation.
To the owners of the data, their heirs or representatives at any time and through any means when they request it from HELIX BODY JEWELRY.
To judicial or administrative entities in the exercise of functions that raise any requirement to the company so that the information is delivered.
To third parties who are authorized by Law.
To third parties to whom the Data Owner expressly authorizes the delivery of the information and whose authorization is delivered to HELIX BODY JEWELRY
CONTACT: To learn about HELIX BODY JEWELRY's data protection policy, you can contact +57 3123960310, or by email: where you can make the respective request.


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Our website uses cookies to identify the pages that are visited and their frequency. This information is used only for statistical analysis and then the information is permanently deleted. You can delete cookies at any time from your computer. However, cookies help to provide a better service on the websites, they do not give access to information from your computer or from you, unless you want it and provide it directly. You can accept or deny the use of cookies, however most browsers automatically accept cookies as it serves to have a better web service. You can also change your computer settings to decline cookies. If they decline, you may not be able to use some of our services.

Links to Third Parties

This website may contain links to other sites that may be of interest to you. Once you click on these links and leave our page, we no longer have control over the site to which you are redirected and therefore we are not responsible for the terms or privacy or the protection of your data on those other third party sites. These sites are subject to their own privacy policies, so it is recommended that you consult them to confirm that you agree with them.

Control of your personal information

At any time you may restrict the collection or use of personal information that is provided to our website. Each time you are asked to fill out a form, such as the user registration form, you can check or uncheck the option to receive information by email. If you have selected the option to receive our newsletter or advertising, you can cancel it at any time.

This company will not sell, assign or distribute personal information that is collected without your consent, unless required by a judge with a court order.

HELIX BODY JEWELRY reserves the right to change the terms of this Privacy Policy at any time.