RETURNS AND EXCHANGES

For hygiene and consumer protection, jewelry cannot be exchanged since it is considered an implant element that comes into contact with body fluids and we must always guarantee our clients completely new jewelry. By purchasing from our store, it is understood that the purchase is final.

Before completing your purchase, it is necessary to read the product description in terms of measurements and materials, ensuring that it is the indicated jewelry according to the piercing in which it will be used. Additionally, the hotline is available with our advisors for prior validation. Consequently, Helix Body Jewelry is not responsible for allergies to metals and/or irritations since the materials have a generic description that applies to the majority of clients. but it is understood that each anatomy and body reaction is different.

DEFECTIVE PRODUCTS

The quality of our products is verified in a detailed and careful manner, however, it is not exempt from having a defective item.

It is understood as a defect:

  • Detachment of parts
  • Damage to clasp
  • Failures in the opening and closing system

Keep in mind that wear is not considered a failure and is not covered within the warranty periods, which are 3 months for Titanium and 12 months for Gold.

This is the process to report a quality failure

  1. Your order must comply with the established times according to the material
  2. Make the notification to our WhatsApp line or email contac@helixbj.com
  3. Include photographic and/or video records where the failure is evident.
  4. After validation and as appropriate, the replacement is carried out
  5. If the item is no longer available, the balance is taken in favor of a new purchase.

DAMAGE IN TRANSIT

If your order arrives in defective conditions due to poor handling in transport, please make the report with a photographic record, after validation we proceed with the replacement and internally, we make the claim to the carrier.

PACKAGES NOT SUCCESSFULLY DELIVERED

Please validate in detail that the registered address is correct, in the shipping process the address is written exactly as it is entered in the order record.

However, we are available to help you with address changes and/or delivery news with the transport company.

SHIPPING POLICY

PROCESSING TIME

Once the order successfully enters our ordering system, we ship the business day after the purchase is received and during business hours.

*An order is successfully entered when it is approved by the Epayco payment gateway and/or when the transfer is validated according to the chosen payment method. Subsequently, we ship from Girardota Antioquia by certified courier company, in this way the guide can be tracked to verify the status of the delivery and/or any news that may arise.

Delivery times under normal conditions are 1 to 2 days in main cities, but due to policy and to be cautious, 3 days of delivery and 5 days in secondary cities, towns and/or municipalities are considered.

ORDER DISPATCH

To ensure the quality of the service, we already have an agreement with a preferred transportation company. If for different reasons you require the shipment to be by a different company, you must consider that delivery times change because we must schedule pickup at least two days in advance.

The delivery will be made to the address indicated by the user and will be delivered to any responsible person of legal age who is at the address at the time of delivery, for which the guide is signed as proof of delivery by the user. transporter, this information is included for residential units or buildings with doorman service.

The section Packages not successfully delivered is reiterated again to ensure that the address you register is correct.

Deliveries cannot be made at an exact time, generally delivery times are from 8am to 5pm from Monday to Friday (sometimes and depending on the city they also deliver on Saturdays) In case there is no one at home, The courier will make up to two additional delivery attempts. If delivery is not possible, the courier company will contact us to resolve the issue and agree on a new shipment.